2023 Chevrolet Equinox LT Overview near Fairfax, VA

“ I want to give a big thank you to Josh at Chevy Chantilly for taking great care of me during my recent service visit for my 2023 Chevy Suburban. Josh was very kind, professional, and excellent with customer service. He made the entire process smooth and stress-free, and I truly appreciated his communication and attitude. I also want to recognize the service manager (I didn’t catch his name). From the moment they opened, it was clear how well he runs the department checking in with customers, supporting his team, and staying on top of everything. You could really see the leadership in action. Everyone in the service area was moving quickly and working hard to help customers. It wasn’t just Josh the entire team was hustling, which really stood out to me. The only issue I noticed was after I got home, I saw that my Suburban was leaking oil. Unfortunately, my schedule is very tight, so I won’t be able to bring it back until next weekend. I also noticed some oil spots on the door and interior. Even though seat covers were used, I believe the technician could be more careful about keeping hands clean when handling the vehicle. That said, I’m confident this is something they will address, and it doesn’t take away from the excellent customer service I received overall. Because of Josh and the hardworking team, I’m still giving five stars and would absolutely recommend this dealership. Thank you again I appreciate the effort and professionalism. ”

“ Sophie was great. The purchase process was super easy. I called ahead we agreed on a price. The car was waiting and I was out the door with my new Tahoe in 2 hours. ”

“ Our sales person welcomed us into the dealership, listened to our vehicle needs/expectations, and found us a vehicle that met our budget. Management was helpful as well. ”

“ Great experience and prompt professional service. Adam was great. ”

“ Preet was amazing! He made the process so easy and made sure I was able to get exactly what I was looking for. I highly recommend going to see him if you’re looking for a new car. ”

“ David Beltran, Service Advisor provided excellent service on my last service visit for my traverse. ”

“ Had a great experience dealing with Sophie Jones. Our purchase working with her was great. ”

“ If you’re in the market for a new vehicle and want to be treated like family stop in and see Jonny at Pohanka Chevy. From the moment we walked in and weeks after the sale the man is there when needed. ”

“ I had a great experience at the dealership. The staff were very friendly and professional. They knew what they were doing and I felt I could trust them. The process was smooth, and I got a good deal on my new car. ”

“ Everyone was very helpful they got me in as soon as I got there to get my truck inspected right after I got pulled over by the cops LOL so thank you ”

“ Fast, accurate, and efficient service, with high customer courtesy for the third year of our lease. Thank you Moses and Rob ”

“ Dennis is a great salesman and made the process smooth and easy, definitely recommend him ”

“ Great service, very communicative during the process ”

“ All is good but they don’t give loaner car that’s not good Though I bought car from them ”

“ Hands down the best car-buying experience I’ve ever had. I just bought a 2024 Jeep Rubicon (which is absolutely incredible, by the way), and my sales guy Jhony (Vegas) was nothing short of amazing throughout the entire process. From start to finish, he was patient, responsive, and truly had my back — no pushy sales tactics, no BS. Just genuine support, honest communication, and someone who clearly knows Jeeps inside and out. Negotiations took a few days, and he stuck with me every step, answering questions and making sure I felt confident with every decision. It had been over a decade since I last owned a Jeep, and he went out of his way to walk me through all the new features, tech, and setup — including following up after the sale to help with a minor maintenance issue (super small, but he still treated it like it mattered). That kind of service is rare. If you’re looking for someone who’s straightforward, knowledgeable, and truly cares about your experience, Jhony (Vegas) is your guy. He made buying my dream Jeep not just easy — but actually enjoyable. 100% recommend. ”

“ Dennis was an amazing sales representative. He worked with me to get the monthly payment I was looking for and made the entire process smooth and easy. After purchasing the vehicle, I noticed the back seat floor mats hadn’t been installed. I went back the next day, and he quickly took care of it with no hassle at all. I highly recommend that anyone looking for a vehicle ask for Dennis. ”

“ Good experience with all levels in sales dept. ”

“ I’ve been going to Pohanka since I got my first car there in 2009. I took my car in today, and Adam was very helpful in explaining what was causing the issues I had. The bill was higher than I would like, but I trusted the team to take care of me. I also appreciated the complimentary Uber ride Adam set up to take me home when it turned out my repairs would take a couple of hours. The ride arrived within five minutes, and I had a lovely chat with the driver. Once the repair was complete, Adam gave me a call to let me know I was all set and that he was able to find a couple of discounts he could give me to help out with the cost. I am very satisfied with the service I received and will continue to go to Pohanka first for my car needs. ”

“ Since I got my car at Chevrolet -Pohanka Chantilly, my experience has been fantastic! Stephanie assisted me yesterday and everything was perfect and very friendly. The checker service is excellent, and everyone on the team is professional. I’m very happy with my decision to join the Chevrolet family. Highly recommended! 👌🏻 ”

“ Dropped in and was greeted promptly. Vehicle was test driven but unable to diagnose exact problem. Suggested driving some more till problem worsened instead of just replacing parts. Agreed and will be back. Diagnostic fees were waived due to being a loyal customer. ”

“ Made the purchase so simple, no problem on on out of state plate transfer and handled an ACH payment. Sophie my rep was so efficient and pleasant, her manager gave cell phone for backup. Great processing and team, I will check in with them on future purchases! ”

“ Adam was very helpful. They fix my diagnosis issue. ”

“ Friendly knowledgeable people is what separates this dealership from many others. Every person we encountered during the process of purchasing our 2026 Suburban made us feel comfortable and important. Thanks ”

“ I took my car in for breaks and tire sensors, the staff was very professional, helpful, and had great price. I would highly recommend this auto shop. Thanks Adam. ”

“ Go see Dennis, he was knowledgeable and made the buying process easy. ”

“ The people here were so awesome! I definitely recommend this location. Dennis actually listened to my requests and found several vehicles that would meet my needs. This was very important to me due to horrible experiences at other dealerships. Drew gave me a great deal for my trade-in and Steven was very friendly and understanding. I truly appreciate his patience since I had my very active 5 year old with me throughout the finance process. Thank you all so much for helping me find a vehicle for my family. ”

“ Excellent service. Alex and Christian were a great help. Thank you! ”

“ Great buying experience. Easy to deal with and no high pressure for extras. ”

“ I needed a wheelchair van for my husband and found a GREAT deal on a Chrysler Town and Country at Pohanka. Omer came in on his day off to show it to me and then delivered it to my home knowing I couldn't leave my husband that day and that it would save us a lot of money on a rental. The vehicle was clean, low miles and very affordable. I had one small complaint of a rattle and he had it fixed before I was done the paperwork! Finance was friendly, informative and accommodating. I would definitely do business with them in the future. ”

“ These guys are my "go-to" for service. Always friendly and fast. Will provide estimates for additional services, but have never pressured me. Highly recommended. ”

“ I had an excellent experience purchasing my Suburban High Country in Virginia last week, thanks to Jhony and Andrew. From start to finish, they were transparent, responsive, and genuinely focused on making the deal smooth and fair. Jhony was extremely knowledgeable about the vehicle, options, and inventory, and he made sure everything we discussed was clearly addressed. Andrew was equally impressive on the back end—clear communication, efficient paperwork, and no unnecessary friction. They both respected my time and followed through on every commitment. What I appreciated most was that there was no pressure or games. Everything was handled professionally, and even post-sale follow-up was solid. That’s rare in car buying. If you’re looking for a straightforward, high-trust experience—especially for a premium vehicle like the Suburban High Country—I highly recommend working with Jhony and Andrew. I would absolutely do business with them again. ”

“ Our experience with Pohanka Chevrolet was phenomenal. It was such an easy and smooth process without the stress you usually get with buying a new car. Marcus, Anuj, and Muhammad were exceptional. Will definitely buy from them again in the future. ”

“ Sophie Jones was awesome to work with on the purchase of my Tahoe. She was very responsive and kept true to her word/deal. If you are looking to purchase a vehicle Sophie is a great person to work with. ”

“ I recently purchased a new vehicle and spent a lot of time working with several dealerships before deciding where to buy. I'm very glad I chose Pohanka Chevrolet in Chantilly. The salesperson I worked with, Sophie Jones, was an absolute pleasure to deal with. She and her partner, Nick Linton, were incredibly knowledgeable, friendly, and made the entire process completely stress-free. Even the finance portion of the transaction was smooth - Stephen Bobersky was great to work with and made everything easy to understand. Overall, it was a fantastic experience from the start to finish. If I'm ever in the market for another vehicle, or if I know someone who is, I will definitely send them here. ”

“ The team performed an oil change, tire rotation, and state safety inspection in record time. A great experience all around. ”

“ Stephanie was fantastic to work with. I’ll be coming to Pohanka Chevrolet from now on. I mentioned that I had a long road trip coming up with my family, and without hesitation she fit me in the same day to get my vehicle serviced and repaired. Her communication was prompt, clear, and professional, and she was very knowledgeable about special coverage bulletins for recurring issues on my Traverse. The level of customer service made a stressful situation easy. I’m looking forward to coming back for regular maintenance. ”

“ (Translated by Google) undefined (Original) Pohanka Chevrolet had the best prices on their cars in a 200 mile range which made me drive 3 and a half hrs away for their business. They helped me from beginning to end to make sure I got the car I wanted with an excellent warranty to follow. Big shoutout to Caleb Lemons, Hunter and Muhammad. Thanks team! ”

“ (Translated by Google) undefined (Original) Johnny was incredibly kind, fast, and truly went above and beyond. Thanks to his exceptional service and dedication, I ended up purchasing a Suburban High Country in just one day. I am so grateful for his help. If you are visiting Chevrolet of Chantilly, I highly recommend looking for Johnny first- you won’t regret it. ”

“ Above average service. If your car is staying overnight. Make sure to find out your service persons days off 😉. No handoffs unless initiated by the customer. Adam was great from the moment I walked in. He did fail to tell me he would be off the next couple of days so I had to work around that. Other than that, quality shop with a nice waiting room. ”

“ Pohanka and the advisors have shown a genuine desire for customer satisfaction. ”

“ Sophie, Hunter and Stephen were 5 stars. Marcus was deceptive and confrontational. I drove 1-1/2 with a deal in place. Got there and Marcus tried not to honor it. Fortunately, Hunter made it right. Love the truck, though! ”

“ Brought Equinox EV in with heat issues. Service advisor witnessed having no heat. Kept car for three weeks, text me said car was operating as designed and to pick up. Serviced advisor never got me an update on time. Said would have updated on a certain day, never got back to me and I would have to reach out again. This is the third dealer I have brought it to, GM corporate also no help. ”

“ Service department loves to waste people's time. Our company fleet manager called and spoke to their warranty manager about performing recalls on a 5500. The warranty manager told him that they could do the work, it would take a day, and it did not need to be scheduled. Just went there and got turned away, saying they could not do the repairs because of the size of the truck and the size of their facilities. AFTER THEY CONFIRMED THAT THEY COULD DO IT OVER THE PHONE. Get your service work done somewhere else. A year ago, when getting work done to the ignition switch of a Silverado, they lost the keyless entry remote, lied and said they never had it, and left it at that. ”

“ I dropped my vehicle off on January 21st at approximately 10:00 AM requesting an oil change, the 60,000-mile recommended maintenance, and diagnosis/repair of a check engine light caused by a coolant flow control valve issue. At drop-off, I clearly stated that I needed the vehicle returned the same day in order to pick up my child from daycare. I also explained that I was willing to return another day for the oil change or 60k service if needed. I was explicitly told there would be no issue completing all requested work by 4–5 PM. That commitment was not met. I received no proactive communication throughout the day and had to call multiple times for updates, even after being told I would receive a call back. Late in the day, I was informed that only the oil change had been completed. I picked up the vehicle around 5:00 PM. I then scheduled another appointment through the Chevrolet App for January 22nd at 9:30 AM to complete the coolant control valve repair and the 60k maintenance. Once again, I clearly explained that I required same-day vehicle return due to childcare obligations and was assured there would be no issue. Once again, I received no communication. When I called for a status update around 3:00 PM, I was told the technician did not arrive until approximately 2:00 PM and was asked whether I wanted repairs to begin. Given my stated need for the vehicle that evening, I declined. By the end of January 22nd, my vehicle had been at the dealership for two full days, with only an oil change completed, despite a scheduled appointment and repeated assurances. No paperwork was provided at pickup. On January 23rd, the vehicle began overheating, forcing me to drop it off again. I was clear that my only request was to have the vehicle returned before an incoming snowstorm. Once again, I was assured there would be no problem completing the repairs that day. Once again, there were no proactive updates. I repeatedly called starting around 4:00 PM and was told each time that someone would check on the vehicle and call me back. No one ever did. The completion time was first stated as 5:00 PM, then pushed to 7:00 PM. At that point, the service advisor asked whether I would “give all 10s” on the survey because the repairs were supposedly completed. I agreed in good faith, believing the situation was finally resolved. However, I arrived at the dealership at 6:30 PM for a 7:00 PM pickup and was not able to leave until midnight. I was also told the 60k maintenance had been completed, yet the paperwork does not clearly document that the service was performed, and I was not charged for it. This raises serious concerns about whether the work was actually completed. After three days, multiple missed commitments, repeated false assurances, and a complete lack of communication, I have lost confidence in this dealership’s ability to service my vehicle in a professional and reliable manner. The issue was not workload or parts availability — it was poor communication, inaccurate information, and repeated failure to honor commitments. This experience was unacceptable and does not meet the standard of professionalism I expect from a Chevrolet dealership. ”